Welcome to the SLIMONA FAQ page. We've put together answers to the questions we get most often — but if you don't find what you're looking for, just reach out. We're always happy to help.
Here are our estimated delivery times within the United States:
For more details, please see our Shipping Policy.
Yes — we offer free shipping on all orders within the United States. No minimum required.
Not at the moment. We currently ship within the United States only. We're working on expanding — stay tuned!
Once your order ships, you'll get a tracking link straight to your inbox. You can also check your order status anytime through our Order Tracking Portal.
Yes — you have a 24-hour window to cancel after placing your order. Just contact us as soon as possible at help@slimona.store and we'll take care of it.
We accept returns on unused items within 30 days of delivery. Head to our Return & Refund Policy for the full details.
That's on us — and we'll make it right. If something arrives damaged, faulty, or not what you ordered, contact us within 30 days and we'll arrange a free replacement or full refund. No hassle.
Once we receive and inspect your return, refunds are processed within 7 business days back to your original payment method. Your bank may take a little extra time to post it.
Need a different size or color? Just submit your request through our Returns & Exchanges Portal and we'll guide you through the rest.
We accept all major payment methods:
We're a US-based women's fashion brand, operated out of Wyoming. Online only — which is how we keep our prices competitive and our delivery fast.
We stand behind everything we sell. If something isn't right, our 30-day return policy has you covered. And if you ever have a quality concern after that — reach out anyway. We'll always do our best to help.
Absolutely. Drop us an email at help@slimona.store and we'll work something out.
You can email us, call us, or use the contact form — whatever works best for you. We aim to get back to everyone within 24 hours on business days.