Return & Refund Policy
Customer Responsibility for Returns
Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of return postage. There are no hidden fees, restocking charges, or deductions from your refund for returnable items.
Refunds are issued to the original payment method used at the time of purchase.
30-Day Return Window
You have 30 days from the delivery date to initiate a return or exchange for eligible items.
Where Returns Are Sent
Our returns center is located outside the United States, so every return is an international shipment. Before you send anything, our portal or our team gives you the complete return address, the steps to follow and what to write on the customs form. Parcels sent without these instructions may not be accepted.
- Cost: international postage costs more than domestic postage. For change-of-mind or wrong-size returns, this postage is paid by you, and the price depends on the carrier and the weight of your parcel. We recommend asking your carrier for a quote before you decide to return.
- Customs: use a tracked service and declare the parcel as "Returned merchandise". Send us your tracking number: if customs at destination asks for documents, we provide them.
- Damaged, faulty or incorrect items: you never pay return postage. We arrange a free replacement or a full refund, and if we need the item back, the return is at our cost.
How to Start a Return
To begin a return:
- Go to our Returns & Exchanges Portal within 30 days of receiving your order
- Enter your order number and email address
- Select your preferred return option and follow the instructions provided
For faulty, damaged, or incorrect items, we'll arrange a free replacement or full refund. For all other returns, clear instructions for arranging return postage at your cost will be provided through the portal.
Returns sent without initiating the process through our portal first may not be accepted.
Condition of Returned Items
To qualify for a full refund:
- Items must be unused, unworn, unwashed, and in their original condition (unless the item arrived damaged or faulty)
- Original packaging and all tags should be included where possible
- Photos submitted with a return or claim must clearly show the item hanging or laid flat on a clean surface; photos taken on the floor may be rejected. We may request a short video if photos are not sufficient to assess the issue.
- Each item may be returned or exchanged once.
- Approved returns must be shipped back within 7 days of approval.
- We strongly recommend using a tracked shipping service and keeping proof of postage; we are not responsible for return parcels lost in transit.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, faulty, or incorrect, contact us within 72 hours of delivery through our return portal or at [email protected], including clear photos of the issue. You are entitled to a full refund or replacement in line with applicable US consumer protection law.
To be eligible, the item must be unworn, unwashed, and have all original tags attached. We may ask you to return the item for inspection before a replacement or refund is issued. Claims relating to items that have been worn or washed, or reported after the 72-hour window, may be declined. This does not affect your statutory rights.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return. These will be clearly indicated on their respective product pages.
Sale items are final sale and are not eligible for return or exchange unless faulty, damaged, or incorrect.
Refund Timeline
Once we receive and inspect your return, we'll confirm via email and issue a full refund within 7 business days to your original payment method. No store credit or alternative method will be used without your consent.
Please note: your bank or card issuer may require additional time to post the refund to your account.
Exchanges
Need another size, color, or item? Use our Returns & Exchanges Portal and select the "Exchange for Different Items" option. Fast, simple, and straightforward.
Questions or Help
We're here to help you with any questions about returns, refunds, or exchanges.
- Email: [email protected]
- Contact Form: Contact Us
- Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM MT
- We aim to respond to all inquiries within 24 hours.