Where does Slimona ship and how much is shipping?

Slimona offers free standard shipping on all US orders. We currently ship within the United States only.

How long will my order take to arrive?

Orders are handled in 1-2 business days and arrive within 5-9 business days of the order date. A tracking link is emailed to you as soon as your order ships.

What is Slimona's return policy?

We accept returns within 30 days of delivery on unworn items with original tags attached. Start a return from your order confirmation email or by contacting help@slimona.store, and we'll guide you through the process.

What sizes does Slimona offer and do the dresses run true to size?

Slimona dresses are offered in sizes XXS to 5XL depending on the style, including numeric and plus (W) sizing on selected pieces. Each product page includes a detailed size chart. For the best fit, measure your bust, waist, and hips and compare them to the chart, as fit can vary by silhouette.

What are Slimona dresses made of and how do I care for them?

Our pieces use structured, breathable fabrics chosen to hold their shape across multiple wears. Always follow the care label: most styles do best with a cool, gentle wash or dry cleaning, and should be hung or laid flat to keep their silhouette.

What payment methods does Slimona accept?

We accept all major credit cards, Shop Pay (including interest-free installments where available), Apple Pay, Google Pay, PayPal, and Amazon Pay.

Can I track my Slimona order?

Yes. Once your order ships you'll receive a confirmation email with a tracking link so you can follow your delivery every step of the way.

Where is Slimona based?

Slimona is an online women's fashion brand serving customers across the United States. You can reach our team at help@slimona.store.

FAQ

Welcome to the SLIMONA FAQ page. We've put together answers to the questions we get most often — but if you don't find what you're looking for, just reach out. We're always happy to help.

How long will it take to receive my order?

Here are our estimated delivery times within the United States:

Handling time: 1–2 business days
Transit time: 4–7 business days
Estimated total delivery time: 5–9 business days

For more details, please see our Shipping Policy.

Do you offer free shipping?

Yes — we offer free shipping on all orders within the United States. No minimum required.

Do you ship internationally?

Not at the moment. We currently ship within the United States only. We're working on expanding — stay tuned!

How can I track my order?

Once your order ships, you'll get a tracking link straight to your inbox. You can also check your order status anytime through our Order Tracking Portal.

Can I cancel my order?

Yes — you have a 24-hour window to cancel after placing your order. Just contact us as soon as possible at [email protected] and we'll take care of it.

What is your return policy?

We accept returns on unused items within 30 days of delivery. Sale items are final sale unless they arrive faulty, damaged or incorrect. Head to our Return & Refund Policy for the full details.

What if I receive a defective or incorrect item?

That's on us — and we'll make it right. If something arrives damaged, faulty, or not what you ordered, contact us within 72 hours of delivery and we'll arrange a free replacement or full refund, at no cost to you. No hassle.

Where do returns go, and who pays return shipping?

Our returns center is located outside the United States, so returns are international shipments. For change-of-mind or wrong-size returns, you pay the return postage, which costs more than domestic postage — we recommend asking your carrier for a quote first. The complete address and customs instructions are given to you through our Returns & Exchanges Portal before you ship. Damaged, faulty or incorrect items never cost you anything.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 7 business days back to your original payment method. Your bank may take a little extra time to post it.

What is the process for exchanging a product?

Need a different size or color? Just submit your request through our Returns & Exchanges Portal and we'll guide you through the rest.

What payment methods do you accept?

We accept all major payment methods:

Shop Pay
Apple Pay
Google Pay
Amazon Pay
PayPal
Visa
Mastercard
American Express

Where is SLIMONA located?

We're an online-only women's fashion brand — which is how we keep our prices competitive and our delivery fast.

Do you offer product warranties?

We stand behind everything we sell. If something isn't right, our 30-day return policy has you covered. And if you ever have a quality concern after that — reach out anyway. We'll always do our best to help.

Can I place a bulk or B2B order?

Absolutely. Drop us an email at [email protected] and we'll work something out.

How can I contact customer support?

You can email us or use the contact form — whatever works best for you. We aim to get back to everyone within 24 hours on business days.

Contact Information

Email: [email protected]
Contact Form: Contact Us
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM MT
We aim to respond to all emails within 24 hours.